Returns

Independence Educational Publishers Returns Policy

Independence’s standard returns policy allows customers to return goods within 30 days of receipt for a full refund of the goods.

• Return postage cost must be paid by the customer, unless there is a manufacturing fault with the book
• Email issues@independence.co.uk to request your return and wait for us to confirm return is accepted

Goods must be returned to:

Independence Educational Publishers
The Studio
High Green
Great Shelford
Cambridge
Cambs
CB22 5EG

Good should be packaged properly so they are not damaged in transit. We cannot refund for damaged items.

Please send goods by recorded delivery and keep proof of postage to refer to if there are any problems.

Please include a copy of the invoice, or a note of the invoice number, and the customer reference number in your parcel so we can identify your return.

Once books are received by us and we have checked they are in good condition your account will be credited.

If you require any further information please telephone: +44 (0)1223 550801 or e-mail: issues@independence.co.uk